Feeling a little lost or unsure? We are here to help you!
Kindly go to “Account Info” and you will be able to edit your information such as your name and your phone number.
The Digital Asset Trades customer support team is available 24/7 to help resolve any issues or queries you may encounter. Our team of experts can be reached through live chat, email or call-back request, which can be found here.
Digital Asset Trades does not charge any fees when depositing via Bitcoin,or Bitcoin/Wire Transfer via Insatcoins. Digital Asset Trades will also not charge a fee when depositing or withdrawing via Bitcoin however there is a standard Bitcoin networking fee of 0.0005 BTC when allocating funds through the blockchain network.
No, we do not offer these types of promotions.
Transactions via Bitcoin cannot be reverted once a Bitcoin address has been used and the funds have left your Bitcoin wallet. If you have not sent the funds yet, the deposit on your account will simply timeout and no further action is needed.
Once funds have been received, they will be credited to your vault automatically and an email notification will be sent.
If funds are sent from your Bitcoin wallet, they will be credited once they reach 6 confirmations. This process can take up to 6 hours and depends on the blockchain network. Once the funds are received, they are instantly and automatically credited to your vault. You can check the progress of your deposit using the Bitcoin address that was generated when you first made the deposit request on the following site.
We currently offer multiple deposit methods including Bitcoin and Wire Transfer via Instacoins. For Bitcoin deposits, select the Bitcoin deposit method and proceed to input the details of your deposit. You will be given a Bitcoin address to which you can send your funds and they will be loaded to your account upon receipt. The minimum deposit in BTC is $10. For other deposit methods, select your preferred method and proceed to follow the instructions that will be provided. The minimum deposit for a Credit/Debit Card and Bank Wire Transfer is $50.
The minimum deposit for a Bitcoin & Bank Wire Transfer (via Instacoins) is $5,000.
There are no fees for withdrawing by Bitcoin but prices might fluctuate due to the volatility of Bitcoin and the spot rate, which is driven by multiple factors.
You may withdraw the funds in your vaults while having other funds in your trading account with open trades.
1 Select Withdraw from the left hand panel. 2 Select Bitcoin as your withdrawal method and your preferred currency option. 3 Select the Amount you wish to withdraw and click Withdraw. 4 This next screen is where you input your Bitcoin address. Enter your address and click Send Bitcoin. Your withdrawal request will be then reviewed and processed within 30 minutes. The withdrawal may still take up to 6 hours to reach your account depending on the Blockchain traffic.
Withdrawals are reviewed by our payments team within 30 minutes. They conduct security checks to ensure that funds are being sent out to the correct person. You are therefore advised to check your email or to get in touch with our 24/7 support team via. Live Chat, should you have any pending withdrawals. Once approved by our payments team, funds should arrive in your Bitcoin wallet within an hour or less, depending on blockchain traffic. You can check the progress of your BTC withdrawal using the Bitcoin address on the following website: blockchain.com Since Bitcoin is anonymous, it is strongly advised that 2FA is enabled on your account for an extra layer of security.
When submitting a withdrawal request, your funds go into a locked status while they are being processed in the background. These funds will be taken from your account once the withdrawal is approved.
Withdrawals are available in the following methods:
Be advised that we only support legacy addresses. If your wallet provides you with BECH32 or any other format it won't reach our payment processor. If you're not sure about this please contact your wallet provider for further information. Please contact our 24/7 Support team if you require any further information regarding these withdrawal methods.
The minimum withdrawal amount via Bitcoin is $100 USD/GBP/EUR. We also offer the BITs option which is subject to change due to price fluctuations in the Bitcoin spot rate on the Bitcoin exchanges which is driven by many factors. There is no maximum withdrawal.
To become an Digital Asset Trades Affiliate all you need to do is to visit our Affiliate Program page here, where you can sign up and find all the required information about what the program entails. Should you require any further information on becoming an Digital Asset Trades affiliate, please do not hesitate to contact our 24/7 customer care representatives here.
You can see full details of how our Affiliate Program works here: Affiliate Program Digital Asset Trades offers lucrative commissions for Affiliates who recruit new clients. With each new referral via your affiliate link, you will have the opportunity to earn residual income with every trade they make. That’s right, you will continue to earn $4 per traded lot on every completed trade starting from day one and continuing on for as long as your referrals are actively trading with us.
For every lot per trade a referred client trades the client will receive a $4 commission.
No, customers are not charged any inactivity fees.
Absolutely. The MT4 app is available for download on both your mobile and tablet, allowing you to trade on the go! You can access the MT4 app on both IOS and Android devices. You can also visit this link on our website that directly links you to MT4 for Windows, Mac, iOS, Android and the MT4 webtrader. If you need any other assistance using MT4 from your mobile or tablet, visit our Contact Us page here where our customer care representatives are available 24/7 via Live Chat, Email and Telephone.
Yes, MT4 is compatible with indicators. Kindly check with your relevant 3rd party service provider to assist you with installing them on to the MT4.
Yes, you may hedge, scalp and trade news events.
The Margin rules for Digital Asset Trades are:
You can also find the Margin Levels on both your Desktop and/or Mobile MT4 Platform. Margin Call - this means that you shall not be able to 'Open' any further trades. Stop Out - this means that the 'Open' trade, which has the largest negative balance, will be automatically 'Closed' in order to prevent your account from going into a negative balance.
There are two types of fees which are applied when trading:
The minimum trade size is 0.01 Lots and the maximum trade size is 1,000 Lots.
We offer a variable spread. This means that spreads are constantly fluctuating. A sample of some of our spreads can be viewed from our ‘Live Spreads’ page, which can be accessed from the bottom of our homepage. You can find a more complete list when you open a live or demo account.
The quickest and easiest way to report trade issues is to contact our 24/7 customer care support team through our Live Chat platform. When reporting such issues you will be asked to provide a brief explanation detailing what has gone wrong as well as the Trade ID numbers of those trades which may have been affected. If you are unsure on where to find the Trade ID numbers, please see the below screenshots for both the Desktop & Mobile/Tablet MT4 apps, showcasing where they can be found:
The leverage varies between asset types. Information can be seen below: Stocks - 1:20 Forex - 1:500 Metals - 1:500 Indices - 1:200 Energies - 1:200 Cryptocurrencies - 1:100
The Forex markets are open 24/5 whilst Crypto markets are open 24/7. For each individual asset, you can see the market opening and closing times in the ‘specifications’ section on the MT4 platform. All you need to do is simply ‘right-click’ on the asset you are interested in and select ‘specifications.’ If you do not already have an MT4 account please follow the links below which will direct you to the Sign Up page for either a live or demo trading account. The MT4 account will grant you access to the market hours of all available assets. All of the market hours are in GMT+3. You can convert the time, into your preferred time zone , by using this link: https://www.thetimezoneconverter.com/
At the request of our liquidity providers, we cannot reveal this information to the general public. However, if a client is looking to deposit a large sum and has provided proof of funds, we are able to provide such details prior to the deposit’s completion. We can even arrange for the funds to go directly to their accounts to further safeguard their investment. As for cryptocurrencies, our liquid provider is Bitfinex.
Bitcoin is a digital currency that makes it possible for rapid payments to be transferred at a very low cost, with no need for the issuer's involvement. You will find this on the Account Funding as BITs. There are 1,000,000 BITS in a whole Bitcoin. So, one BIT would be worth 0.000001 BTC. A useful converter is here.
A Bitcoin address is a string of 26-35 letters and numbers which do not include any spaces and can only be used once.
Bitcoin is known for its significant price swings due to the volatility of the crypto market. It is not uncommon to receive more or less Bitcoin than you previously deposited or withdrew as the value may have changed. All Bitcoin transactions have a fee of 0.0005BTC. If your Bitcoin wallet is in a different currency other than USD this may also impact the amount you may receive when depositing and withdrawing.
